Terms of Service

Overview

Throughout this website, the terms “Zaloraros,” “we,” “us,” and “our” refer to the operator of Zaloraros. We provide this website, including the information, products, tools, features, and services available through it, subject to your acceptance of these Terms of Service.

Zaloraros is an independent online store offering bag charms, phone charms, decorative straps, twillies, chains, keychains, small accessories, gift items, and related lifestyle products.

By accessing our website, creating an account, placing an order, or using any part of our services, you agree to these Terms of Service and to any policies referenced in them, including our:

• Privacy Policy;

• Shipping Policy;

• Refund & Return Policy;

• Any additional product-specific or promotional terms displayed on the website.

Please read these Terms carefully before using the website. If you do not agree with them, you should not access the website or use our services.

Section 1 — Eligibility and Online Store Use

You must be at least the age of legal majority in your country, state, or region of residence to place an order independently.

If you permit a minor to use this website, you confirm that you are the minor’s parent or legal guardian and accept responsibility for their use of the website.

You may not use our website, products, or services:

• For an unlawful, fraudulent, or unauthorized purpose;

• In violation of applicable laws or regulations;

• To infringe intellectual property or privacy rights;

• To transmit viruses, malware, destructive code, or harmful material;

• To interfere with the operation or security of the website.

A violation of these Terms may result in suspension or termination of access to our services.

Section 2 — General Conditions

We reserve the right to refuse, restrict, suspend, or cancel service where reasonably necessary, including where:

• Fraud or unauthorized payment is suspected;

• Information provided by the customer is false or incomplete;

• An order appears intended for unauthorized resale;

• The customer has abused our return, refund, or promotional policies;

• Providing the service would violate applicable law;

• Products are unavailable or incorrectly priced.

We will not refuse service on a basis prohibited by applicable anti-discrimination or consumer protection laws.

You may not reproduce, duplicate, copy, sell, resell, exploit, scrape, or commercially use any part of the website without our prior written permission.

The headings in these Terms are included for convenience and do not affect their interpretation.

Section 3 — Account Information

You may be able to shop as a guest or create a customer account.

You are responsible for:

• Providing current, complete, and accurate information;

• Keeping your login information confidential;

• Restricting unauthorized access to your account;

• Promptly updating your email, delivery address, and payment information;

• Notifying us if you suspect unauthorized account activity.

You are responsible for activity carried out through your account unless it results from our failure to use reasonable security measures.

We may suspend or close accounts used fraudulently or in violation of these Terms.

Section 4 — Product Information

We make reasonable efforts to display product descriptions, measurements, materials, colors, photographs, and other information accurately.

However:

• Screen settings may cause colors to appear differently;

• Handmade, beaded, printed, or decorative products may have minor variations;

• Measurements may vary slightly because of manual measurement;

• Product placement, scale, or styling in lifestyle photographs may be illustrative;

• Packaging may change without materially changing the product.

Minor variations that do not materially affect the product’s function or overall appearance will not necessarily be considered defects.

Customers should review all product details, measurements, materials, compatibility information, and care instructions before purchasing.

Nothing in this section limits your rights where a product is defective, unsafe, materially different from its description, or otherwise non-compliant with applicable law.

Section 5 — Personalized and Customized Products

Certain Zaloraros products may be personalized, assembled, engraved, selected, or produced according to a customer’s instructions.

You are responsible for reviewing all submitted personalization details, including:

• Names;

• Initials;

• Spelling;

• Colors;

• Sizes;

• Hardware choices;

• Charm combinations;

• Phone or bag compatibility;

• Other customization selections.

Once production or assembly has begun, customized orders may not be changed or cancelled.

Personalized and made-to-order products are generally not returnable for a change of mind. This does not affect your rights if the product is damaged, defective, incorrectly produced, or materially different from the confirmed order.

Section 6 — Prices and Currencies

Product prices may be displayed in different currencies depending on your selected market or location.

Currency conversions shown on the website may be based on current or periodically updated exchange rates. The amount finally charged may differ slightly because of:

• Payment provider exchange rates;

• Bank conversion rates;

• Foreign transaction charges;

• Rounding differences;

• Changes in exchange rates.

The final order total, currency, shipping cost, discount, and any taxes collected by us will be displayed at checkout before you submit payment.

Your bank or card issuer may charge additional fees that are not controlled or received by Zaloraros.

We may change product prices at any time. Price changes will not affect an order that has already been accepted, except where correction is permitted under the “Errors and Inaccuracies” section of these Terms.

Section 7 — Orders and Contract Formation

Submitting an order does not automatically mean that we have accepted it.

After placing an order, you may receive an automated order confirmation. This confirms that we received your order but does not necessarily constitute final acceptance.

An order is generally accepted when:

• Payment has been successfully authorized;

• The order has passed any fraud or verification checks;

• The products are available;

• We send a shipping confirmation or otherwise confirm acceptance.

We may reject or cancel an order before acceptance for reasons including:

• Product unavailability;

• Incorrect price or product information;

• Payment failure;

• Suspected fraud;

• Delivery restrictions;

• Unusually large quantities;

• Violation of these Terms;

• Legal or regulatory restrictions.

If we cancel a paid order, we will refund the amount collected for the cancelled portion to the original payment method.

Section 8 — Order Limits and Resale

We may limit quantities purchased per customer, household, account, payment method, billing address, or delivery address.

Products sold through Zaloraros are generally intended for personal use unless we agree otherwise in writing.

We may refuse or cancel orders that reasonably appear to be placed by unauthorized resellers, distributors, or purchasing agents.

Section 9 — Payments

Available payment methods will be shown at checkout and may vary by country, currency, device, or payment provider.

You confirm that:

• You are authorized to use the selected payment method;

• The billing information you provide is accurate;

• Sufficient funds or credit are available;

• You authorize the applicable payment provider to process the transaction.

Payments may be processed by independent third-party payment providers. Their own terms and privacy practices may also apply.

We do not directly store complete payment card information when payment processing is handled by an authorized payment provider.

If a payment is reversed, disputed, declined, or identified as unauthorized, we may suspend fulfillment or cancel the affected order.

Section 10 — Discounts and Promotions

Promotional codes, discounts, free gifts, and special offers:

• Are valid only for the stated period;

• May be limited to selected products, customers, or markets;

• May require a minimum purchase amount;

• Cannot normally be exchanged for cash;

• Cannot be applied after an order has been completed;

• May not be combined unless expressly stated;

• May be cancelled in cases of misuse, fraud, or technical error.

Only one promotional code may be used per order unless the promotion specifically permits combining offers.

If a returned item causes the remaining order value to fall below a promotional or free-shipping threshold, the refund may be adjusted to reflect the promotion’s original conditions, where permitted by law and disclosed in the applicable policy.

Section 11 — Shipping and Delivery

Orders are processed and delivered according to our Shipping Policy.

Delivery dates are estimates unless we expressly agree to a guaranteed date.

Customers are responsible for providing a complete and accurate delivery address and for monitoring available tracking information.

Delivery may be affected by customs processing, carrier disruptions, severe weather, public holidays, remote locations, incorrect address information, or other circumstances outside our reasonable control.

If we cannot ship within the timeframe we have promised, we will provide updated information and any cancellation or refund options required by applicable law.

Risk of loss or responsibility for the goods passes in accordance with applicable consumer law and the delivery terms stated in our Shipping Policy.

Section 12 — Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, local taxes, or carrier handling charges.

Unless these amounts are expressly shown as included or collected at checkout, they may be charged separately by the destination country or delivery carrier.

The customer is responsible for applicable import charges that are not collected by Zaloraros, except where the law requires otherwise.

Customers should check local import rules before ordering.

We are not responsible for customs delays, but we will provide reasonable shipment documentation and support when available.

Section 13 — Cancellations, Returns, and Refunds

Order cancellation requests should be submitted as soon as possible.

Orders may not be cancellable after they have entered processing, customization, packing, or shipping.

Returns and refunds are governed by our Refund & Return Policy.

Nothing in these Terms or our Refund & Return Policy limits mandatory rights relating to:

• Defective goods;

• Unsafe products;

• Incorrectly supplied products;

• Products that are materially different from their description;

• Statutory cancellation or withdrawal rights;

• Other protections that cannot legally be excluded.

Section 14 — Third-Party Services and Links

The website may contain links to or integrations with third-party services, including:

• Payment providers;

• Logistics and tracking providers;

• Social media platforms;

• Analytics services;

• Advertising services;

• Customer support tools;

• External websites.

Third-party websites and services are operated independently from Zaloraros.

We are not responsible for third-party content, availability, security, accuracy, products, or services, except to the extent that liability cannot legally be excluded.

You should review the applicable third party’s terms and privacy policy before using its services.

Section 15 — Optional Tools

We may provide access to tools or features supplied by third parties.

Unless expressly stated otherwise, these tools are provided on an “as available” basis and are subject to the third party’s terms.

We do not guarantee that every optional tool will remain continuously available or compatible with every device.

Section 16 — Intellectual Property

Unless otherwise stated, all content on the website is owned by, licensed to, or lawfully used by Zaloraros, including:

• Brand names;

• Logos;

• Product photographs;

• Graphics;

• Text;

• Product descriptions;

• Layouts;

• Videos;

• Illustrations;

• Designs;

• Website content.

You may view and use the website for personal, non-commercial shopping purposes.

You may not, without prior written permission:

• Copy or reproduce website content;

• Use our images or descriptions for resale;

• Remove copyright or trademark notices;

• Create derivative commercial works;

• Use automated tools to scrape the website;

• Imply an affiliation with or endorsement by Zaloraros.

Third-party trademarks remain the property of their respective owners.

Section 17 — Reviews, Comments, and Customer Content

If you submit a product review, photograph, comment, suggestion, or other content, you confirm that:

• You created it or have permission to share it;

• It is accurate to the best of your knowledge;

• It does not infringe third-party rights;

• It does not contain unlawful, abusive, misleading, discriminatory, obscene, or malicious material;

• It does not contain malware, spam, or unauthorized advertising.

You retain ownership of your content.

By submitting content for publication, you grant Zaloraros a non-exclusive, worldwide, royalty-free license to use, reproduce, display, translate, resize, and distribute that content for operating and promoting Zaloraros, subject to applicable privacy and advertising laws.

Where required, we will request additional permission before using identifiable customer content in paid advertising.

We may moderate or remove content that violates these Terms, but we are not required to publish or retain every submission.

Section 18 — Personal Information

Our collection and use of personal information are governed by our Privacy Policy.

By using the website, you acknowledge that information may be processed by service providers necessary to operate the store, process payments, deliver orders, prevent fraud, provide customer support, and comply with legal obligations.

Section 19 — Prohibited Uses

You may not use the website or its content:

• For illegal or fraudulent activity;

• To violate applicable laws or regulations;

• To infringe intellectual property, privacy, or other rights;

• To harass, threaten, abuse, defame, or discriminate against others;

• To submit false, deceptive, or misleading information;

• To introduce malware or harmful code;

• To collect personal information without authorization;

• To send spam or conduct phishing;

• To scrape or crawl the website in a manner that disrupts its operation;

• To bypass access, security, purchase, or quantity restrictions;

• To interfere with the website or another user’s access;

• To place fraudulent orders or abuse payment disputes, discounts, returns, or refunds.

We may restrict or terminate access where these rules are violated.

Section 20 — Errors and Inaccuracies

Occasionally, the website may contain typographical errors, incorrect prices, inaccurate descriptions, availability errors, promotion errors, or incorrect shipping information.

We may correct these errors and update information at any time.

If an obvious error affects an order, we may contact you before fulfillment and offer the option to:

• Confirm the order using the corrected information; or

• Cancel the affected item or order for a refund.

We will not rely on this section to avoid honoring legitimate consumer rights or to change an accepted order arbitrarily.

Section 21 — Availability of the Website

We aim to keep the website available and secure, but we do not guarantee uninterrupted or error-free access.

The website may occasionally be unavailable because of:

• Maintenance;

• Security updates;

• Hosting failures;

• Third-party service interruptions;

• Technical problems;

• Events outside our reasonable control.

We may modify, suspend, or discontinue website features when reasonably necessary.

This does not affect obligations already owed in relation to accepted orders.

Section 22 — Disclaimer of Warranties

To the maximum extent permitted by law, the website and its general informational content are provided on an “as available” basis.

We do not guarantee that:

• The website will always be uninterrupted or error-free;

• Every feature will work on every device;

• General website content will be suitable for every individual purpose;

• Third-party services will remain continuously available.

This section does not exclude warranties, guarantees, remedies, or consumer rights that cannot lawfully be excluded.

Section 23 — Limitation of Liability

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law, including liability that may arise from:

• Fraud or fraudulent misrepresentation;

• Intentional misconduct;

• Death or personal injury caused by negligence, where applicable;

• Breach of mandatory consumer guarantees;

• Any other liability that cannot legally be excluded.

To the maximum extent permitted by law, Zaloraros will not be liable for indirect, incidental, special, punitive, or consequential losses that were not reasonably foreseeable when the contract was formed.

For losses connected with a specific order, our aggregate liability will generally not exceed the total amount paid for that order, except where a greater remedy is required by applicable law.

This limitation does not affect your right to receive a refund, replacement, repair, or other legally required remedy.

Section 24 — Indemnification

To the extent permitted by law, you agree to compensate Zaloraros for reasonable losses, claims, or expenses resulting directly from:

• Your unlawful use of the website;

• Your material breach of these Terms;

• Your infringement of another person’s rights;

• Content submitted by you that violates applicable law.

This section does not apply to ordinary consumer complaints, legitimate payment disputes, or the exercise of statutory consumer rights.

Section 25 — Termination

These Terms remain effective while you use the website.

You may stop using our services at any time.

We may suspend or terminate access where you materially violate these Terms, use the website unlawfully, engage in fraud, or create a security risk.

Termination does not affect:

• Existing payment obligations;

• Accepted orders;

• Accrued rights;

• Provisions intended to survive termination.

Section 26 — Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted or removed to the minimum extent necessary.

The remaining provisions will continue in effect.

Section 27 — No Waiver

If we do not immediately enforce a provision of these Terms, that does not mean we waive the right to enforce it later.

A waiver is effective only when clearly given in writing.

Section 28 — Entire Agreement

These Terms, together with the policies and notices referenced in them, form the agreement between you and Zaloraros concerning your use of the website and purchase of products.

They replace prior versions of these Terms regarding the same subject matter.

Nothing in this section excludes representations or information that legally form part of a consumer contract.

Section 29 — Governing Law and Consumer Rights

These Terms are governed by the laws of [GOVERNING JURISDICTION], without regard to conflict-of-law principles.

However, this choice of law does not deprive a consumer of mandatory protections available under the laws of the country or region in which the consumer habitually resides, where those protections apply and cannot lawfully be excluded.

Before beginning formal legal proceedings, both parties are encouraged to contact each other and make a reasonable, good-faith effort to resolve the dispute.

Nothing in these Terms prevents a consumer from using a court, regulator, payment dispute process, or alternative dispute-resolution procedure available under applicable law.

Section 30 — Changes to These Terms

We may update these Terms to reflect:

• Changes to our products or services;

• Changes in business operations;

• New website features;

• Legal or regulatory requirements;

• Security or fraud-prevention needs.

The current version and its effective date will be published on this page.

Changes will apply prospectively unless applicable law permits or requires otherwise.

Material changes affecting an existing order will not apply retroactively without a lawful basis.

Section 31 — Contact Information

Questions about these Terms of Service may be sent to:

Brand: Zaloraros
Email: 1052938220sjw@gmail.com
Website: zaloraros.com\