Refund Policy

  At Zaloraros, we want you to feel confident about every purchase. Please review the following return and refund terms before placing your order.

1. 30-Day Return Period

You may request a return within 30 calendar days after your order has been delivered.

To be eligible for a return, the item must:

• Be unused, unworn, unwashed, and in the same condition in which it was received;

• Include all original tags, accessories, protective materials, and packaging;

• Show no signs of damage, alteration, perfume, stains, scratches, or excessive handling;

• Be accompanied by the order number, receipt, or other proof of purchase.

Returns requested more than 30 days after delivery may not be accepted, except where otherwise required by applicable law.

2. How to Request a Return

To request a return, please contact us at [1052938220sjw@gmail.com] and include:

• Your full name;

• Your order number;

• The item or items you wish to return;

• The reason for the return;

• Clear photographs if the item is damaged, defective, incomplete, or incorrect.

If your return is approved, we will provide return instructions and the appropriate return address.

Please do not send a return without contacting us first. Unauthorized returns may not be accepted or refunded.

Do not automatically return an item to the address shown on the shipping package, as this may not be the correct return facility.

3. Return Shipping Costs

For returns due to a change of mind, personal preference, incorrect size selection, or an item no longer being wanted:

• The customer is responsible for the return shipping cost;

• The original shipping charge is non-refundable;

• We recommend using a tracked shipping service;

• Zaloraros is not responsible for return packages lost or damaged before reaching the designated return facility.

We generally do not provide prepaid return labels for change-of-mind returns.

If the item is confirmed to be defective, damaged upon arrival, incomplete, or different from the item ordered, Zaloraros will provide an appropriate solution, which may include a replacement, refund, or reimbursement of reasonable return shipping costs.

4. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is damaged, defective, incomplete, or incorrect, please contact us as soon as reasonably possible at [1052938220sjw@gmail.com] with your order number and clear photographs of:

• The product;

• The damaged or incorrect area;

• The outer packaging;

• The shipping label.

Please keep the product and all packaging until we have reviewed your request.

Once the issue has been verified, we may offer a replacement, partial refund, full refund, or another appropriate solution depending on the circumstances.

5. Non-Returnable Items

The following items cannot normally be returned for a change of mind:

• Personalized, customized, or made-to-order products;

• Products altered or assembled according to the customer’s instructions;

• Gift cards;

• Items marked clearly as “Final Sale” before purchase;

• Items that have been used, worn, washed, altered, damaged, or returned without their original packaging and accessories;

• Items that cannot be resold for hygiene or safety reasons after their sealed packaging has been opened.

Personalized, customized, Final Sale, and other non-returnable items may still qualify for a remedy if they arrive damaged, defective, or materially different from what was ordered.

Regular discounted or promotional items may be returned under this policy unless they were clearly marked as “Final Sale” before purchase.

6. Exchanges

We do not currently offer direct exchanges.

The fastest way to receive another style, color, or product is to request a return for the original item and place a new order after the return has been approved.

Availability of the replacement item cannot be guaranteed.

7. Refund Review

After receiving your returned item or acceptable proof of return, we will inspect it and notify you whether the refund has been approved.

Returned items that do not meet the eligibility requirements may be:

• Rejected and returned to the customer;

• Subject to a deduction for loss in value, where permitted by applicable law;

• Partially refunded depending on their condition.

We will contact you before taking any such action.

8. Refund Processing

Approved refunds will be issued to the original payment method.

Zaloraros will normally initiate an approved refund within 7 business days after receiving and inspecting the return, or within another period required by applicable law.

After the refund has been issued, your bank, card provider, PayPal, or payment service may require an additional 5–10 business days to display the funds in your account.

Original shipping charges are not refundable unless:

• The item was defective, damaged, incomplete, or incorrect;

• The order was not delivered;

• A refund of shipping charges is required by applicable law.

If more than 15 business days have passed since we confirmed that your refund was issued, please contact us at [1052938220sjw@gmail.com].

9. Refused and Unclaimed Packages

If a package is refused, left unclaimed, or returned because the customer provided an incomplete or incorrect delivery address, any refund may be reduced by the original shipping cost, return shipping cost, customs charges, or other carrier fees incurred by Zaloraros, where permitted by law.

No deduction will be made where the delivery failure was caused by Zaloraros or the shipping carrier.

10. Consumer Rights

Nothing in this policy limits or excludes any mandatory consumer rights available under the laws applicable to the customer.

Where local law provides a longer return period, a statutory right of withdrawal, or additional remedies for faulty or misdescribed goods, those legal rights will continue to apply.

Contact Us

For return or refund questions, please contact:

Email: [1052938220sjw@gmail.com]
Website: zaloraros.com