Frequently Asked Questions

1.DO I NEED AN ACCOUNT TO PLACE AN ORDER?

No. You can place an order as a guest without creating an account.

Creating an account is optional, but it may allow you to:

• Complete checkout more quickly;
• View your order history;
• Check your order status;
• Save your contact and delivery information;
• Receive product news and promotional updates if you choose to subscribe.

You are responsible for providing a valid email address so that we can send your order confirmation, shipping updates, and tracking information.

2.WHAT PAYMENT METHODS DO YOU ACCEPT?

Available payment methods are displayed at checkout and may vary depending on your country, currency, device, and payment provider.

Depending on availability, payment options may include major credit or debit cards, PayPal, digital wallets, or other local payment methods.

Please review the payment options shown at checkout before completing your order.

Zaloraros does not currently guarantee cash on delivery unless that option is specifically shown during checkout.

3.IS MY PAYMENT INFORMATION SECURE?

We use secure checkout technology and work with third-party payment providers to process payments.

Payment information is encrypted during transmission. Complete credit or debit card details are generally processed directly by the applicable payment provider and are not stored on Zaloraros servers.

However, no online system can be guaranteed to be completely risk-free. Please ensure that you are using a trusted device and a secure internet connection when placing your order.

4.WHICH CURRENCY WILL I BE CHARGED IN?

Prices may be displayed in different currencies depending on your selected country, region, or currency settings.

The final currency and total amount will be shown at checkout before payment is completed.

If your payment card or account uses a different currency, your bank or payment provider may apply:

• Its own exchange rate;
• Currency conversion fees;
• Foreign transaction fees.

These additional charges are determined by your bank or payment provider and are not collected by Zaloraros.

5.HOW SHOULD I ENTER MY SHIPPING ADDRESS?

Please enter a complete and accurate shipping address using the format supported by the checkout page.

Your address should include:

• Recipient’s full name;
• Street address;
• Apartment, unit, or building number, if applicable;
• City;
• State, province, prefecture, or region;
• Postal or ZIP code;
• Country;
• Valid telephone number.

Where possible, use characters accepted by your local postal service and our checkout system.

Please review your shipping details carefully before placing your order. Zaloraros is not responsible for delays or failed delivery caused by an incomplete or incorrect address provided by the customer.

6.CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?

Contact us as soon as possible if you need to change your shipping address.

We may be able to update the address if the order has not yet entered processing or shipping. However, we cannot guarantee that changes can be made after an order has been prepared, packed, or dispatched.

Once an order has shipped, we are usually unable to redirect it.

Please contact us with your order number and the correct address at:

1052938220sjw@gmail.com

7.HOW LONG DOES SHIPPING TAKE?

Orders are normally processed within 3–5 business days after payment has been confirmed.

Estimated delivery times begin after the order has shipped.

Typical delivery estimates are:

• United States and Canada: 7–15 business days;
• United Kingdom: 7–15 business days;
• Japan: 5–10 business days;
• Singapore: 5–10 business days;
• Malaysia: 6–12 business days;
• Australia and New Zealand: 7–15 business days;
• Other supported destinations: 7–20 business days.

These are estimates and not guaranteed delivery dates.

Delivery may take longer during sales, public holidays, customs clearance, severe weather, carrier disruptions, or unusually high order volumes.

For full information, please review our Shipping Policy.

8.HOW CAN I TRACK MY ORDER?

Once your order has shipped, we will send a shipping confirmation email containing the available tracking number or tracking link.

Tracking information may take 2–5 business days after dispatch to show its first update.

Please check your spam or junk folder if you have not received the shipping confirmation email.

If tracking has not updated for more than 10 business days, contact us with your order number.

9.WHY HAS MY TRACKING INFORMATION NOT UPDATED?

Tracking may not update immediately because:

• The package is waiting to be scanned by the carrier;
• The package is moving between logistics facilities;
• The shipment is undergoing customs clearance;
• The destination carrier has not yet received the package;
• The selected economy service provides limited tracking.

Please allow 2–5 business days after dispatch for the first update.

Contact us if tracking remains unchanged for more than 10 business days.

10.CAN I CANCEL MY ORDER?

Please contact us as soon as possible if you would like to cancel your order.

We may be able to cancel an order before it enters processing, customization, packing, or shipping.

Once an order has been processed, personalized, packed, or dispatched, cancellation may no longer be possible.

Personalized and made-to-order products may not be cancelled after production has started.

11.WHAT SHOULD I DO IF AN ITEM IS MISSING FROM MY ORDER?

First, please check whether your order was divided into multiple shipments. Products may occasionally be shipped separately and may have different tracking numbers.

If all packages have arrived and an item is still missing, contact us as soon as possible and provide:

• Your order number;
• The name of the missing item;
• Photographs of the items received;
• Photographs of the packaging;
• A photograph of the shipping label.

We will review the issue and provide an appropriate solution.

12.WHAT SHOULD I DO IF MY ITEM ARRIVES DAMAGED OR INCORRECT?

Please inspect your order after delivery.

If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as reasonably possible.

Please include:

• Your order number;
• A description of the issue;
• Clear photographs of the product;
• Photographs of the packaging;
• A photograph of the shipping label.

Please keep the product and all original packaging while we review your request.

Depending on the circumstances, we may offer a replacement, refund, partial refund, or another appropriate solution.

13.DO YOU ACCEPT RETURNS?

Eligible products may be returned within 30 calendar days after delivery.

Returned products must generally be unused, unworn, unwashed, and in their original condition with all original packaging and accessories.

Personalized, customized, made-to-order, used, altered, or Final Sale products may not be eligible for a change-of-mind return.

For full eligibility requirements and return instructions, please review our Refund & Return Policy.

WHO PAYS FOR RETURN SHIPPING?

For a change-of-mind return, the customer is generally responsible for return shipping costs.

If the product is confirmed to be damaged, defective, incomplete, or incorrectly supplied, Zaloraros will provide an appropriate solution and may cover reasonable return shipping costs.

Please contact us before returning any item. Unauthorized returns may not be accepted.

14.WILL I NEED TO PAY CUSTOMS DUTIES OR IMPORT TAXES?

International orders may be subject to customs duties, import taxes, local taxes, or carrier handling charges.

Unless these charges are clearly shown as included at checkout, they may be collected separately by the destination country or delivery carrier.

Customers are responsible for applicable import charges not collected by Zaloraros.

Customs clearance may also cause delivery delays.

15.CAN MY ORDER ARRIVE IN MORE THAN ONE PACKAGE?

Yes. Orders containing multiple items may occasionally be shipped separately because products are stored at different facilities or become available at different times.

If your order is divided into multiple shipments, you may receive more than one tracking number.

You will not be charged extra shipping fees solely because Zaloraros separates the order into multiple packages.

16.HOW CAN I CONTACT ZALORAROS?

For questions about orders, shipping, returns, or products, contact us at:

Email: 1052938220sjw@gmail.com
Website: zaloraros.com

Please include your order number when contacting us about an existing order.