Shipping Policy

  Thank you for shopping with Zaloraros. This Shipping Policy explains our order processing times, estimated delivery times, shipping charges, tracking, customs fees, and other important delivery information.

1. Order Processing

Orders are normally processed within 3–5 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding public holidays.

Orders placed on weekends or public holidays will begin processing on the next business day.

Personalized, customized, made-to-order, or pre-order products may require additional processing time. Any longer processing time will be stated on the relevant product page.

During sales, promotional events, holidays, or periods of unusually high order volume, order processing may require an additional 3–5 business days.

Once your order has been shipped, you will receive a shipping confirmation email containing the available tracking information.

2. Estimated Delivery Times

Estimated delivery times begin after the order has been dispatched and do not include the order processing period.

Typical estimated delivery times are:

• United States and Canada: 7–15 business days;

• United Kingdom: 7–15 business days;

• Japan: 5–10 business days;

• Singapore: 5–10 business days;

• Malaysia: 6–12 business days;

• Australia and New Zealand: 7–15 business days;

• Other supported destinations: 7–20 business days.

These delivery times are estimates and are not guaranteed.

Delivery may take longer because of customs clearance, local holidays, severe weather, carrier disruptions, incorrect address information, remote delivery locations, or other circumstances outside our reasonable control.

If we become aware of a significant delay before your order has shipped, we will contact you using the email address provided with your order.

3. Shipping Methods and Costs

Zaloraros works with trusted third-party logistics providers, postal services, and local delivery carriers.

Available shipping methods and shipping charges depend on:

• The delivery destination;

• The size and weight of the order;

• The products purchased;

• The selected shipping method;

• Applicable promotional offers.

The final shipping charge will be displayed at checkout before payment is completed.

The local delivery carrier may vary depending on the destination and selected logistics route.

4. Free Shipping

Free standard shipping is available for qualifying orders with a product subtotal of US$75 or the local-currency equivalent, after discounts and before applicable taxes.

The exact free-shipping threshold displayed at checkout must be met for the delivery destination.

Free shipping applies only to eligible standard shipping destinations and may not apply to remote areas, oversized products, expedited shipping, or locations that require additional carrier charges.

From time to time, Zaloraros may offer temporary free-shipping promotions. Promotion requirements and eligible destinations will be stated in the relevant promotional offer.

If a product purchased with free shipping is returned because of a change of mind, the customer remains responsible for the return shipping cost in accordance with our Refund & Return Policy.

5. Order Tracking

When your order has been dispatched, we will send a shipping confirmation email containing the tracking number or tracking link, where available.

Tracking information may require 2–5 business days after dispatch to show its first update.

Some economy shipping services may provide limited tracking after the shipment reaches the destination country.

If tracking has not updated for more than 10 business days, please contact us with your order number.

6. Delivery Addresses

Customers are responsible for providing a complete and accurate delivery address, including:

• Recipient’s full name;

• Street address;

• Apartment, unit, or building number;

• City, state, province, or region;

• Postal or ZIP code;

• Country;

• Valid telephone number.

Please review your delivery details carefully before completing the order.

If you need to correct your address, contact us as soon as possible. We cannot guarantee that an address can be changed after the order has entered processing or has been shipped.

Zaloraros is not responsible for delivery delays, failed delivery, or additional costs caused by an incomplete or incorrect address supplied by the customer.

7. Failed, Refused, and Unclaimed Deliveries

If a delivery attempt is unsuccessful, the local carrier may:

• Attempt redelivery;

• Leave collection instructions;

• Hold the package at a local facility;

• Return the package to the sender.

Customers are responsible for monitoring tracking information and arranging redelivery or collection when required.

If an order is returned because it was refused, left unclaimed, or sent to an incorrect address provided by the customer, any refund may be reduced by the original shipping cost, return shipping cost, customs charges, or carrier handling fees, where permitted by applicable law.

If you would like the returned order to be shipped again, additional shipping charges may apply.

8. Customs, Taxes, and Import Charges

International orders may be subject to import duties, customs fees, local taxes, or carrier handling charges imposed by the destination country.

Unless taxes or duties are clearly shown as included during checkout, these charges are not included in the product price or shipping fee and may be collected from the recipient by the customs authority or delivery carrier.

The customer is responsible for checking any applicable import requirements and paying charges imposed by the destination country, except where Zaloraros has expressly collected those charges during checkout.

Customs clearance procedures may cause delivery delays that are outside our direct control.

If a package is refused because the recipient does not pay applicable import charges, any refund may be reduced by the costs incurred in shipping and returning the package, where permitted by applicable law.

9. Lost or Missing Packages

If the tracking information shows no delivery and the estimated delivery period has passed, please contact us at 1052938220sjw@gmail.com with your order number.

We may ask you to:

• Confirm the complete delivery address;

• Check with household members, neighbors, reception areas, or building management;

• Contact the local carrier;

• Allow additional time for the carrier to complete an investigation.

If a package is confirmed lost in transit, Zaloraros will provide an appropriate solution, which may include a replacement or refund.

10. Packages Marked as Delivered

If tracking shows that the package was delivered but you cannot find it, please:

1. Check the delivery location and surrounding safe places;

2. Ask household members, neighbors, reception staff, or building management;

3. Contact the local delivery carrier;

4. Wait up to 48 hours, as some packages may be marked delivered shortly before their physical arrival.

If the package is still missing, contact us and we will assist you in requesting a carrier investigation.

A package marked as delivered by the carrier will not automatically qualify for a refund until the delivery circumstances have been reviewed.

11. Damaged or Incorrect Deliveries

Please inspect the package and products promptly after delivery.

If your order arrives damaged, incomplete, defective, or different from what you ordered, contact us as soon as reasonably possible at 1052938220sjw@gmail.com.

Please provide:

• Your order number;

• Clear photographs of the product;

• Photographs of the packaging;

• A photograph of the shipping label;

• A description of the issue.

Please keep the item and all packaging while we review your request.

Approved claims will be handled in accordance with our Refund & Return Policy.

12. Split Shipments

Orders containing multiple products may occasionally be shipped in separate packages because products are stored in different facilities or become available at different times.

If your order is split into multiple shipments, you may receive more than one tracking number. You will not be charged additional shipping fees solely because Zaloraros divided the order into separate packages.

13. Order Cancellations

Please contact us as soon as possible if you need to cancel an order.

An order may be cancelled before it has entered processing or been shipped. Once an order has been processed, personalized, packed, or dispatched, cancellation may no longer be possible.

If we cannot ship an order within the stated or agreed timeframe, we will contact the customer with updated information and available options, which may include accepting the delay or cancelling the unshipped order for a refund.

14. Contact Us

For shipping and delivery questions, please contact:

Email: 1052938220sjw@gmail.com
Website: zaloraros.com

Please include your order number when contacting us so that we can assist you more efficiently.