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Frequently Asked Questions

  1. Do I need to register an account to place an order?
  No, you can also place an order as a guest. But, there are some perks if you have an account with us:
  • Quick checkout process
  • Easily view your order status and order history
  • Receive updates detailing our new releases and special promotions
 
  1. What payment methods do you accept?
  •    Available payment methods are displayed at checkout and may vary by country or region. Please choose from the options shown for your order. Cash on delivery is available only if it is explicitly offered at checkout.
 
  1. Is my online order safe?
  • When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
 
  1. Is there an exchange rate?
  • Please check the currency and final total displayed at checkout before paying. If your payment account uses a different currency, your bank or payment provider may apply its own exchange rate and fees.
 
  1. How do I set up my shipping address?
  • Enter your complete and accurate delivery address, including the recipient name, street address, city, postal code and country or region. Follow the checkout field requirements and use the address format recognized by your local delivery service. Contact us before ordering if you need help entering your address.
 
  1. Can I change the shipping address after placing an order?
  • Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacational address as we do not know how long the destination's customs department will have the package on hold.
  1. How long will delivery take? How can I track my package?
  • The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking number and tracking website. We are not responsible for delays caused by the customs department in your country.
 
  1. What should I do if my order is missing items?
  • If any items are still missing, please contact us immediately. We will provide appropriate compensation: 1. We will resend the missing products free of charge; 2. We will offer a full refund.