SECURE CHECKOUT
TRACKED DELIVERY
EASY RETURNS
SHIPPING
Order Processing
Most orders are prepared for dispatch within 1–2 business days, excluding weekends and public holidays. Once your order has shipped, you’ll receive a confirmation email with tracking information.
Tracked Delivery
• Complimentary shipping is available on qualifying orders over $75.
• Estimated delivery times vary by destination and carrier.
• International delivery may be affected by customs processing or local holidays.
• Please check your tracking information for the latest delivery updates.
RETURNS & EXCHANGES
Easy Returns
If something isn’t right, please contact our Customer Care team before sending your item back.
• Return requests must be submitted within the return period stated in our Returns & Refund Policy.
• Items must be unused and returned with their original packaging.
• Personalized, final-sale or used items may not be eligible for return.
• Return shipping eligibility and costs depend on the reason for the return and will be confirmed in your return instructions.
Please do not send a return before receiving return instructions from our Customer Care team.
SHIPPING
Order Processing
Most orders are prepared for dispatch within 1–2 business days, excluding weekends and public holidays. Once your order has shipped, you’ll receive a confirmation email with tracking information.
Tracked Delivery
• Complimentary shipping is available on qualifying orders over $75.
• Estimated delivery times vary by destination and carrier.
• International delivery may be affected by customs processing or local holidays.
• Please check your tracking information for the latest delivery updates.
RETURNS & EXCHANGES
Easy Returns
If something isn’t right, please contact our Customer Care team before sending your item back.
• Return requests must be submitted within the return period stated in our Returns & Refund Policy.
• Items must be unused and returned with their original packaging.
• Personalized, final-sale or used items may not be eligible for return.
• Return shipping eligibility and costs depend on the reason for the return and will be confirmed in your return instructions.
Please do not send a return before receiving return instructions from our Customer Care team.
CARING FOR YOUR ZALORAROS PIECES
Treat each detail with care to help preserve its shape, color and finish.
• Wipe the bag gently with a soft, dry cloth.
• Avoid prolonged contact with water, direct sunlight, heat and rough surfaces.
• Remove the twilly, charms and detachable chains before cleaning.
• Spot-clean the twilly gently. Do not use bleach or harsh chemicals.
• Keep pearls and metal hardware away from perfume, lotion and household chemicals.
• Store the bag in a cool, dry place and gently fill it to help maintain its shape.
Hardware, pearls and other decorative details may naturally develop subtle signs of wear over time.
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